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Are you aspiring to work in a International BPO but don’t know what it entails?

Are you currently in a BPO and wish to move up the ladder? If you’ve been wondering how you can pick up the required skills, then this module is for you.

A complete training module to develop English communication skills for anyone who wants to enter the international BPO industry. In order to speak with customers across the globe, and answer queries satisfactorily, BPO agents need to be clear, prompt and precise with their responses, and speak English correctly, pleasantly and intelligibly. This module provides an easy-to-follow, step – by – step programme in building English-speaking skills, Accent, Personality and Interview skills.


1. Introduction to BPO Industry

» Types of BPO
» Functioning of a BPO
» Scope of the BPO Industry

2. Soft Skills

» Communication skills- Elimination of Grammatical errors
» Telephonic skills – Outbound / Inbound / Marketing skills
» Reading Skills – Focus on wave modulation
» Listening Skills

3. Accent

» Accent Neutralisation – Elimination of Mother Tongue Influence(MTI)
»Jaw Exercises, Pronunciation of Consanants & Vowels
» Rules of Intonations
» Basics of American & British Accent

4. Personality Enhancement

» Attitude Management
» Killing Nervousness & Building Confidence
» Body language & dress code

5. Prepration for an Interview

» Resume Development
» Understanding various rounds of Interview
» Extempore – Improving thought process to speak on any given topic on the spot
» Group discussion – Improving interacting skills to create a competitive edge over others.
» Grammar / Aptitude / Listening Test
» Personal Interview

6. Mock Practice


The course enables an extensive learning of the communication concepts and professional skills that will help to enter into the high opportunity ITES/BPO Sector. After completion of the program, you will be able to serve customer effectively in a KPO/BPO and that ensures faster growth in the organization.